FAQ — FIFO Collective
What do you sell?
FIFO Collective creates apparel and goods for the people who keep hospitality moving.
From chefs and line cooks to bartenders, servers, dishwashers, and everyone in between, our designs are created by industry people—for industry people.
Inspired by long services, blue tape notes, sharp knives, and after-service laughs, everything we make is rooted in real kitchen and bar culture.
No fluff.
No fake chef culture.
Just honest gear for people who live it.
FIFO forever. First In, First Out.
Who is this shop for?
Chefs. Bartenders. Line cooks. Servers. Prep cooks. Dishwashers. Bakers. Caterers. Pop-ups. Home cooks who take food seriously.
If you respect mise, timing, clean stations, and sharp edges, you're in the right place.
Where do your products come from?
Every order is produced through our trusted print partner, Gelato, using a global network of professional print facilities.
That means your order is made closer to you whenever possible, helping reduce shipping times and unnecessary waste.
Is this print-on-demand?
Yep.
Every item is made to order once you place your order. Nothing sits in a warehouse collecting dust, and nothing gets produced unless someone actually wants it.
Why do it this way?
Less waste.
No overproduction.
A cleaner system that lets us focus on creating quality products instead of filling shelves.
Do you restock items once they sell out?
Sometimes. Sometimes not.
Certain products, colors, or collections may only be available for a limited time.
If something catches your eye, don't wait too long.
FIFO rules apply.
How fast do orders ship?
Production typically takes 2–5 business days.
Once your order is finished, it ships straight out and you'll receive a tracking email.
Where does my order ship from?
Your order is produced through Gelato's global network of print facilities and ships from the location closest to you whenever possible.
That means faster delivery and a smaller environmental footprint.
Do you ship internationally?
Not yet.
We're focused on getting things right before expanding worldwide.
Check back soon.
Fit, Feel & Quality
How do I pick the right size?
Check the sizing chart on every product page before ordering.
Because every item is made to order, we recommend measuring once and ordering once.
What's the quality like?
Built to be lived in.
Comfortable enough for the days off. Durable enough for everything before them.
We print on premium garments we'd proudly wear ourselves.
Will my order look exactly like the mockup?
Mockups are digital previews.
Minor variations in color or print placement are normal during production, but the final product will stay true to the design.
Orders, Returns & Exchanges
Do you accept returns or exchanges?
Because every item is made to order, we can't accept returns or exchanges for sizing mistakes or change-of-mind purchases.
Please check the sizing chart before placing your order.
What if something arrives damaged or incorrect?
We'll make it right.
If your order arrives damaged, misprinted, or incorrect, contact us within 48 hours of delivery and include photos of the issue.
We'll work with you to resolve it as quickly as possible.
My package says delivered, but I can't find it.
Start by checking with your local carrier, neighbors, or building management.
If it's still missing, reach out through our Contact page and we'll help you track it down.
Can I cancel or change my order?
Orders can be changed or canceled within 24 hours of purchase.
Once production begins, we can no longer make changes.
Why did my order arrive in multiple packages?
Some products are made at different production facilities.
If you ordered multiple items, they may ship separately and arrive on different days.
Don't worry—your remaining items are still on the way.
Can I track my order?
Absolutely.
Once your order ships, you'll receive an email with tracking information so you can follow it all the way to your door.
Why "FIFO"?
First In, First Out.
It's more than an inventory system.
It's discipline.
It's respect.
It's knowing what comes before what.
Kitchens live or die by it.
So do we.
Still have questions?
We're always happy to help.
Reach out through our Contact page and we'll get back to you as soon as we can.
If you're asking thoughtful questions, you're probably one of us already.
FIFO forever. SEE YOU ON THE LINE. 🔪🔥