Return Policy

Return & Refund Policy

Effective Date: February 1, 2026

Thank you for supporting FIFO Collective.

Every item is made to order specifically for you once your purchase is placed. Because of that, we cannot accept returns for reasons such as ordering the wrong size or simply changing your mind.

Please review our policy below before placing your order.

Returns

We gladly replace or refund orders if:

Your item arrives damaged
Your item is defective
You receive the wrong item

To qualify for a replacement or refund, please contact us within 7 days of delivery.

We'll need:

Your order number
A brief description of the issue
Clear photos of the product and packaging

Returns sent without contacting us first may not be accepted.

Refunds

If your claim is approved, we'll issue your refund to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error or a manufacturing defect.

Non-Refundable Situations

Because every item is produced specifically for each customer, we cannot offer refunds or exchanges for:

Incorrect size ordered
Buyer's remorse or change of mind
Incorrect shipping address entered at checkout
Normal wear and tear
Orders marked as delivered by the shipping carrier
Shipping delays outside of our control

Please review sizing charts carefully before placing your order.

Missing or Damaged Packages

If your tracking shows your order as delivered but you can't locate it, we recommend checking with:

Household members
Neighbors
Your building manager
Your local shipping carrier

If you're still unable to locate your package, please contact us. We'll do everything we can to help.

Payment Disputes

If there's ever a problem with your order, please contact us first.

Our goal is always to resolve issues fairly and quickly.

If a payment dispute or chargeback is opened without first contacting us, FIFO Collective reserves the right to provide order records, tracking information, delivery confirmation, and acceptance of our store policies to the payment processor during the dispute review.