Shipping Policy

Shipping & Returns

Effective Date: February 1, 2026

Thanks for supporting FIFO Collective.

Every order is made specifically for you once it's placed. That means we don't keep shelves full of inventory, which helps reduce waste while ensuring every item is produced fresh.

Please read the information below before placing your order.

Shipping

Production Time

Because every item is made to order, production typically takes 2–5 business days before your order ships.

During holidays or periods of high demand, production may take a little longer.

Shipping

Once production is complete, your order ships directly from one of Gelato's professional print facilities.

Because we use a global production network, your order is usually produced at the location closest to you whenever possible.

This helps reduce shipping times and unnecessary transportation.

Multiple Packages

Some items are produced at different facilities.

If your order contains multiple products, they may ship separately and arrive on different days.

Don't worry—your remaining items are still on the way.

Tracking

As soon as your order ships, you'll receive an email with tracking information.

Please allow up to 24 hours for tracking updates to appear after the shipping notification is sent.

Delivery Issues

Once an order has been shipped and accepted by the carrier, delivery is the responsibility of the shipping provider.

FIFO Collective is not responsible for delays caused by:

Shipping carriers
Severe weather
Customs processing
Incorrect shipping addresses entered at checkout
Packages marked as delivered by the carrier

If your package appears to be missing, we recommend first checking with neighbors, your building management, or your local carrier before contacting us.

We'll gladly help however we can.

Returns & Exchanges

Because every item is made specifically for you, we cannot accept returns or exchanges for:

Incorrect size ordered
Buyer's remorse
Change of mind

Please review sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If something isn't right, we'll make it right.

Your order number
A brief description of the issue
Clear photos of the product and packaging

Once reviewed, we'll arrange a replacement or refund if the claim is approved.

Refunds

Approved refunds will be returned to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Order Changes & Cancellations

Need to make a change?

Please contact us within 24 hours of placing your order.

Once production begins, we can no longer cancel or modify your order.

Payment Disputes

If there's ever an issue with your order, please contact us first.

We're committed to resolving problems quickly and fairly.

If a payment dispute or chargeback is filed without first contacting us, we may provide order records, tracking information, delivery confirmation, and acceptance of our store policies to the payment processor during the dispute review.